Add Yahoo as a preferred source to see more of our stories on Google. While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the ...

Filipino employees take calls from the U.S. in a call center in Taguig City south of Manila, on December 2, 2011 in Manila, Philippines. (Photo by Dondi Tawatao/Getty Images) In the United States, ...

Most companies are under increased competitive pressure to reduce their operating costs. Hosted solutions have made cloud technology less expensive and an easier option for contact centers, allowing ...

A labor union in the Philippines has demanded that contact centers must ban agents from sharing headsets, arguing that BPO workers are more vulnerable to respiratory diseases like coronavirus ...

More than a quarter of the Philippines call center workforce is still struggling to work from home even months after the country imposed lockdowns in response to the rapidly-spreading COVID-19 ...

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Fintech is currently one of the major growth areas for call centers in the Philippines. The model of many fintech operators is lean; the focus is on the technology and offering their customers ...

IN today's business milieu, customer experience (CX) isn't just an added advantage; it's the keystone upon which lasting relationships and brand reputation are built. And at the forefront of this ever ...

While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the reaction in the Philippines was closer to fear. Consultancy firms and banks ...