Customer loyalty can be elusive, but it is imperative to running a successful business. In today’s hyper-digital world, there are myriad online forums that welcome venting and complaining. With the ...

SRA consults on new complaints handling rules for solicitors and firms, working with the Legal Services Board, as complaints hit a record 41,000.

New rules requiring law firms to give clients a timeline for resolving complaints they have made, and provide regular updates, have been proposed by the SRA.

Since the lockdown began in March, the work of nurses and other frontline staff has never been more critical. As a nurse, I know that what you do is important and really makes a difference to the ...

The US Food and Drug Administration (FDA) recently warned a distributor and medical device maker for marketing continuous positive airway pressure (CPAP) machines and related software for treating ...

UK telecoms companies have demonstrated a significant improvement in their complaint handling, according to a new report from the industry regulator, Ofcom. The research compares customer service ...

Act 2025 Complaints Framework came into force on 19 June 2026. The Framework requires all organisations to have a ...

Richard Blakeway, the housing ombudsman, discusses the lessons to the learned from the tenant satisfaction measures, the ombudsman’s annual review and the first monitoring report on the statutory ...

That said, the most effective approach to dealing with customer complaints starts with understanding that a complaint isn't personal nor an attack on your business. That’s according to Palesa Mabasa, ...