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YouTubeImpact Éducatif
La Règle Incroyable du Ritz Carlton | Confiance Totale et Service Client
Découvrez comment le Ritz Carlton a bâti une clientèle fidèle en donnant une confiance totale à ses employés. Chaque employé peut dépenser jusqu'à 2 000 $ par client pour résoudre un problème, sans approbation ! Une leçon de leadership par Horst Schulze pour une hôtellerie de luxe inégalée. #RitzCarlton #ServiceClient #Confiance ...
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